Call Center Services

Business Communication Associates

Customer Service

BCA offers professional call center services in English, Spanish and Filipino. Our customer service is a comprehensive business which uses state of the art technologies including online live chat solutions and telecommunication tools. Our customer support team is well trained with the communication skills to perform a variety of tasks.

We deliver prompt and accurate information to your customers for timely issue resolution. We maintain the highest ethical standards and strive to enhance your customer's experience, satisfaction and expand their loyal lifetime value.

Customer Support-Technical

We provide customer support services using multiple communication channels such as VOIP, Chat, and Email. The BCA customer support team renders 24/7 technical assistance. We give our customers a positive experience by proactively learning their needs and implement customer friendly processes.

At BCA we focus on customer satisfaction, quality service and creative problem solving. Our goal is to build lasting relationships by making our client's business more profitable.

Business to Business (B2B) Telemarketing

The BCA staff consists of experienced business-to-business telemarketing professionals who are resourceful and innovative in representing our clients. We engage in down to earth conversation with prospects to determine their interests, time frames and other concerns. From first contact we establish and maintain the best possible relationship guided by powerful presentation and persistence.

Before we start any telemarketing program we take time to learn about our clients, what sets them apart from their competition and how the prospect benefits from the client's products and services. We study the consumer profile to determine our target market. We consolidate the data to create a presentation that suits every customer profile. This unending process of innovation and evaluation is the best way of connecting to prospects for strategic advantage. This method enables us to confidently and effectively represent our clients.

Trust in our expertise and we will build your brand equity with each customer point of contact and transform service to sales.

Call List & Lead Generation

We are experts in business-to-business telemarketing, call list generation and other forms of lead generation. We create consumer interest and inquiry into your company's products and services.

BCA representatives do not read from scripts but have real dialogue with your prospects. We quickly build rapport identifying decision makers. We deliver high quality leads to our clients. Our customer focused and results driven agents will increase your profitability.

Debt Collection

Manage your accounts receivable and convert losses to profits with our cost effective debt recovery solutions.

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