Remote Maintenance and Support

Business Computer Associates

BCA offers a variety of customizable services:

• Remote Maintenance
  • Software maintenance, updates, support
  • Maintain existing operating systems
  • Problem diagnosis and resolution
• Remote Application Services
  • Database management (including DB2, Oracle, SQL)
• Remote Server Support
• Remote Network Services
• Remote Security Services
• System Administration
• Support and implement changes requested by customer or changes recommended by Computer Reserves
• Planning and support for new hardware implementations
• Interface support for IT Management, Application Programmers and Computer Operations
• Integration support of mainframe technologies with Open Systems technologies.
• Support and implementation of operating systems and 3rd party software vendor upgrades
• Document current operating systems configurations
• Training customer staff to support current systems
• Daily administration and operational support
• Consultation as to best practices

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